That’s a bad look. He may be smart but that’s really unprofessional. You call them whatever you want behind their backs. You don’t insult clients to their face no matter how stupid they are. He’s lucky he kept his job.
You don’t insult clients, period. You never know who is listening, who will rat you out, etc. Worse yet, you might send that email to the client too by mistake and get fired.
Also it shows a lack of empathy. 9/10 times it’s not that the client is dumb, but that they’re unfamiliar with processes, recieved conflicting information, have other requirements you don’t know about, have personal things going on, or an endless host of other factors.
It could even be that you didn’t do your job properly in explaining or walking them through. Like if I was a customer and the client-facing representative was so fragile that he’d blow up in my face over a minor inconvenience, I probably wouldn’t feel comfortable asking for something explained a second time.
My father was an incredible genius with a terrible temper. He softened up over time and eventually would talk to clients politely. And then he died. The end.
Not a disagreeing with you but I worked with few engineers like this. This is the reason for project managers and sales people as a buffer with clients.
They kind of made that joke in Office Space.
I can 100% understand that frustration of not cutting out the middle man. In some cases it would be highly beneficial.
I remember the story where they customer wanted to have the back of passenger plane open up, sales guy sold it, engineers did it without question. At the end someone asked why, it was because the customer wanted to quickly exchange air… People loss their minds but management was too busy counting the money.
“Hey boss, @[email protected] says they don’t like the new telephones? Says they’re made for kids or something.”
@[email protected]: I still don’t know why I was fired… The boss kept telling me to shove the phone system? Maybe they meant push? Was I supposed to work on some branch of the phone system?
That’s a bad look. He may be smart but that’s really unprofessional. You call them whatever you want behind their backs. You don’t insult clients to their face no matter how stupid they are. He’s lucky he kept his job.
You don’t insult clients, period. You never know who is listening, who will rat you out, etc. Worse yet, you might send that email to the client too by mistake and get fired.
That’s an unfair dismissal lawsuit: https://www.independent.co.uk/news/uk/smith-oxford-b2616638.html
Also it shows a lack of empathy. 9/10 times it’s not that the client is dumb, but that they’re unfamiliar with processes, recieved conflicting information, have other requirements you don’t know about, have personal things going on, or an endless host of other factors.
It could even be that you didn’t do your job properly in explaining or walking them through. Like if I was a customer and the client-facing representative was so fragile that he’d blow up in my face over a minor inconvenience, I probably wouldn’t feel comfortable asking for something explained a second time.
My father was an incredible genius with a terrible temper. He softened up over time and eventually would talk to clients politely. And then he died. The end.
See what being polite to clients gets you…your dad had it right in the beginning calling it how he sees it!!!
Not a disagreeing with you but I worked with few engineers like this. This is the reason for project managers and sales people as a buffer with clients. They kind of made that joke in Office Space.
https://youtu.be/m4OvQIGDg4I?Oosz1OyOb9lRBLKT
Meanwhile, I’m a dev who can actually talk to people, but I still have to go through 5-6 layers of business people mangling what the user said…
I can 100% understand that frustration of not cutting out the middle man. In some cases it would be highly beneficial. I remember the story where they customer wanted to have the back of passenger plane open up, sales guy sold it, engineers did it without question. At the end someone asked why, it was because the customer wanted to quickly exchange air… People loss their minds but management was too busy counting the money.
It’s as if they don’t remember playing telephone when they were kids.
“Hey boss, @[email protected] says they don’t like the new telephones? Says they’re made for kids or something.”
@[email protected]: I still don’t know why I was fired… The boss kept telling me to shove the phone system? Maybe they meant push? Was I supposed to work on some branch of the phone system?
Some people can deal with stupid people, some can’t. Manager is stupid to not know the difference.