Hey all,

In light of recent events concerning one of our communities (/c/vegan), we (as a team) have spent the last week working on how to address better some concerns that had arisen between the moderators of that community and the site admin team. We always strive to find a balance between the free expression of communities hosted here and protecting users from potentially harmful content.

We as a team try to stick to a general rule of respect and consideration for the physical and mental well-being of our users when drafting new rules and revising existing ones. Furthermore, we’ve done our best to try to codify these core beliefs into the additions to the ToS and a new by-laws section.

ToS Additions

That being said, we will be adding a new section to our “terms of service” concerning misinformation. While we do try to be as exact as reasonably able, we also understand that rules can be up to interpretation as well. This is a living document, and users are free to respectfully disagree. We as site admins will do our best to consider the recommendations of all users regarding potentially revising any rules.

Regarding misinformation, we’ve tried our best to capture these main ideas, which we believe are very reasonable:

  • Users are encouraged to post information they believe is true and helpful.
  • We recommend users conduct thorough research using reputable scientific sources.
  • When in doubt, a policy of “Do No Harm”, based on the Hippocratic Oath, is a good compass on what is okay to post.
  • Health-related information should ideally be from peer-reviewed, reproducible scientific studies.
    • Single studies may be valid, but often provide inadequate sample sizes for health-related advice.
    • Non-peer-reviewed studies by individuals are not considered safe for health matters.

We reserve the right to remove information that could cause imminent physical harm to any living being. This includes topics like conversion therapy, unhealthy diets, and dangerous medical procedures. Information that could result in imminent physical harm to property or other living beings may also be removed.

We know some folks who are free speech absolutists may disagree with this stance, but we need to look out for both the individuals who use this site and for the site itself.

By-laws Addition

We’ve also added a new by-laws section as well as a result of this incident. This new section is to better codify the course of action that should be taken by site and community moderators when resolving conflict on the site, and also how to deal with dormant communities.

This new section provides also provides a course of action for resolving conflict with site admin staff, should it arise. We want both the users and moderators here to feel like they have a voice that is heard, and essentially a contact point that they can feel safe going to, to “talk to the manager” type situation, more or less a new Lemmy.World HR department that we’ve created as a result of what has happened over the last week.

Please feel free to raise any questions in this thread. We encourage everyone to please take the time to read over these new additions detailing YOUR rights and how we hope to better protect everyone here.

https://legal.lemmy.world/tos/#80-misinformation

https://legal.lemmy.world/bylaws/

Sincerely,

FHF / LemmyWorld Operations Team


EDIT:

We will be releasing a separate post regarding the moderation incident in the next 24-48 hours, just getting final approval from the team.

EDIT 2 (2024-08-31):

We’ve posted a response, sorry for the delay.

👉 https://lemmy.world/post/19264848 👈

  • Aielman15@lemmy.world
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    2 months ago

    Respectfully, I believe this incident serves more as a learning opportunity for the admin team rather than a reason to amend the rules.

    This isn’t the first time I’ve observed Rooki acting inappropriately for an admin of a community. As an admin of a (admittedly much smaller) corner of the internet, I’ve learned to interact with users in a way that is polite and ensures they feel safe and heard. This is at least the second instance where I’ve seen Rooki respond emotionally and rather adversarially towards users, which has, in my view, undermined their credibility, to the point that I hope to avoid future interactions with them.

    I understand that managing LW, one of the largest and general-purpose instances, especially with Lemmy’s still rather limited moderation tool, is challenging, and I appreciate the hard work all of you, including Rooki, put into maintaining it and making it run as smoothly as it does. However, this is not the first time I’ve seen Rooki behave uncivilly and antagonistically towards users. I’m not suggesting their removal, as I recognize the effort all admins, including Rooki, invest in LW, but I hope that this incident, also considering that it is not the first time something like this happens, will be used as a learning experience for them.

    • Blaze (he/him)@sopuli.xyz
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      2 months ago

      Thank you for this comment.

      I’ve interacted with Rooki a few times, most of them were nice, but I’ve also seen Rooki being indeed unicivilly and antagonistically towards users.

      Let’s see what the update brings.

      • rekorse@lemmy.world
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        2 months ago

        If you won’t admit Rookie made a mistake then it makes the whole site/team look bad.

        Amending the rules puts out a message of: “we were right the whole time but you all just didnt understand it”.

    • SorteKanin@feddit.dk
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      2 months ago

      Just want to pitch in as an outsider that I too have experienced Rooki acting inappropriately and frankly immaturely. This has happened multiple times and it doesn’t give a good light to the rest of the Lemmy.world administration that they seemingly tolerate Rookis behaviour. It’s not up to me, especially as I am not even a lemmy.world user, but in my opinion Rooki should not be an admin following these incidents.

      • Five@slrpnk.net
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        2 months ago

        I’ve experienced Rooki acting inappropriately and immaturely as well. This recent incident is part of a pattern of behavior.

  • Fleur__@lemmy.world
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    2 months ago

    This is so dumb of course it’s a controversy about veganism. It’s so obvious that no imminent harm is coming from a community literally founded on the idea of reducing suffering. Probably switching instances sometimes soon

  • ✺roguetrick✺@lemmy.world
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    2 months ago

    I didn’t consider admins any more qualified in parsing medical journals than mods are. I’ve got letters behind my name and am not supremely confident in that. That said, anything like a pro-ana community should be quickly purged.

    I’ve got no idea about the context of the vegan drama though.

    • lwadmin@lemmy.worldOPM
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      2 months ago

      We’ll be posting a response to that in the next 24-48 hours, just finishing reviewing with the team.

        • rekorse@lemmy.world
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          2 months ago

          Apparently that organization in your link has no issue advising its possible to have a healthy vegan/vegetarian diet. Guess they aren’t afraid people will kill their cats over it.

          • ✺roguetrick✺@lemmy.world
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            2 months ago

            If you read what the vegans said, they pretty much echoed exactly what was on that site. “It’s hard, it’s likely not worth it, it requires cooperation with your vet, it’s possible.”

            • TexMexBazooka@lemm.ee
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              2 months ago

              Reading the website, the message is pretty clearly “don’t fucking do this but if you do you have to go to a professional.”

              And your cat will still feel like shit

              Another fun note, the only sources for that article are over 20 years old with the exception of one in like 2013 titled:

              ‘Homemade dog food recipes can be a risky business, study finds’ (15 July 2013)

              …yyyeeeeaaaahhhh

                • TexMexBazooka@lemm.ee
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                  2 months ago

                  “But what about this biased source!”

                  Nah…. I did skim it though, and the conclusion doesn’t actually provide anything solid other than “regular commercial food also bad”

                  Really my take away from all of this to is to stop buying cat food and start bringing home rodents and birds for them to chow down on.

    • givesomefucks@lemmy.world
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      2 months ago

      I’ve got letters behind my name and am not supremely confident in that.

      The more you know about academic research, the less you trust something just because it’s academic research.

      Like, even after peer review, it’s not uncommon to find out the peers who first reviewed it missed something or just flat out don’t know what they were reading.

      It’s like my stats professor said:

      Anyone can produce stats to show what they want, the hard part is getting clean stats and interrupting them without any bias.

  • solrize@lemmy.world
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    2 months ago

    Peer reviewed scientific sources for people talking about health stuff? I can understand modding out “cyanide makes everything taste yummy” but at the other side, this isn’t Wikipedia. It’s a discussion forum and a lot of the topics will be about users’ own experiences and perceptions. If you want to run an academic journal instead, this isn’t the right way to do it.

    The parent post also offers no answer at all about what decision was reached regarding the c/vegan intervention and whether such things should be allowed to happen again. Is there any update about that?

      • solrize@lemmy.world
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        2 months ago
        1. I don’t see anything there about what (if anything) was absorbed from the c/vegan incident. If you’re still working on it, that’s fine, just say so, there’s not a huge rush. The original post instead seems to imply that some kind of decision was reached, but leaves it up to user detective skills to figure out what it is. I’m an outsider to c/vegan, I’m not out for anyone’s blood, but I saw the intervention as a good faith error that should explicitly be called out as one. Any resulting policy change should be designed to prevent similar errors going forward. If you’ve decided something different from that (i.e. that the intervention was valid and that you want to see more of the same), that’s fine, it’s your server, but please tell us in so many words so we can react accordingly.

        2. The same thing about the academic journals. “Encouraged” is one thing but it would help enormously if you tell us what the admins are going to do if someone posts based on direct observations, personal experience, etc. It’s well established now that the COVID-19 virus is transmitted through the air and that N95 respirators and HEPA air purifiers are hugely valuable preventive measures, but it took a ridiculously long time for health authorities to admit that fact (Science, Nov 2022). Thus in many cases, community awareness about health issues is ahead of the authorities and journals. We should be encouraging that, not trying to shut it down. (See for example r/ZeroCovidCommunity on Reddit).

        Anyway, I’ve been under the belief that the instance admins are basically server operators or assisting the server operators, dealing with system maintenance and software problems, or sometimes, serious and obvious policy breaches like threats of violence. They aren’t supposed to be medical experts or pet dieticians, so (following Reddit, since Lemmy positions itself as a Reddit alternative) they should generally defer to community mods about discussions within communities. Community mods, at least, are supposed to have some kind of understanding of the topics under discussion.

        If you’re saying that server admins should be able to override community mod decisions about discussions regarding stuff like pet diets, then fine, but again, tell us so we know what kind of environment we’re in.

        • KillerTofu@lemmy.world
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          2 months ago

          Just because someone mods a community doesn’t mean they inherently have more understanding of a topic.

          Everyone can have an opinion but Google-fu is not real research. Citing random websites that only support your view isn’t either.

          If someone doesn’t like the administration of an instance they can find another one they agree with or spin up their own. Don’t complain you don’t like how something was handled just because you didn’t get your way when you don’t contribute anything to the maintenance or upkeep of the service.

          • rekorse@lemmy.world
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            2 months ago

            They asked for clarity on the admin position, thats all.

            The original post leaves a lot open for interpretation. There are a group of people who would leave over this decision, and they are just asking to be able to make a decision more easily.

            I will say since this post was the admin team saying they did nothing wrong, that the followup specifically about the vegan post in question will be full of similar nonsense.

            • KillerTofu@lemmy.world
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              2 months ago

              That’s the glory of the fediverse. If you’re going to caterwaul over a service that you don’t pay for and expect you have any sort of right to how the instance run you are probably best served finding an instance that aligns with you.

              • rekorse@lemmy.world
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                2 months ago

                at least for now I have a right to express my opinion here. I never demanded the instance change. I’m sure most would leave rather than fight an admin team over something so trivial, theres plenty of other instances out there.

  • ResoluteCatnap@lemmy.ml
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    2 months ago

    So there was a hostile takeover of the vegan community and you’ve learned the wrong lesson and updated the rules to make this ok? Get over yourselves. Stop defending flagrant abuse of power.

      • AhismaMiasma@lemm.ee
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        2 months ago

        I appreciate your hard work. Are there any plans to address Rooki’s actions? This is not the first time they have had an emotional response in moderation and used mocking language to belittle users.

  • Rose@lemmy.world
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    2 months ago

    As noted in my post on the “moderation incident”, by adding more subjectivity to the rules, you are opening the door to even more instance moderator misconduct. There is already evidence of how that would go.

    Rooki felt it right to intervene in the !vegan cat food thread (and got a pat on the back with the new rules made to justify their actions), then not only took no issue with comments like “Meat is not something diabetics need to worry about.” but also fueled the fire in the same thread by saying “To be honest linking something like meat to death of people is like saying everybody that breathed air died.”

    So much for taking action against harmful dietary advice.

  • Kedly@lemm.ee
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    2 months ago

    Yep, this shit is part of why I gave up and went back to reddit. The extreme stances here are too fucking normal

  • Masamune@lemmy.world
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    2 months ago

    I just want to say thank you, and I appreciate the team’s efforts to be excellent to each other.

  • AnimalsDream@slrpnk.net
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    2 months ago

    “We reserve the right to remove information that could cause imminent physical harm to any living being. This includes topics like conversion therapy, unhealthy diets, and dangerous medical procedures. Information that could result in imminent physical harm to property or other living beings may also be removed.”

    Does this mean it’s against the rules to promote keto, paleo, and carnivore diets? All of these cause a great deal of harm.