UltraGiGaGigantic@lemmy.ml to shitposting@lemmy.mlEnglish · edit-22 months agoCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnlemmy.mlexternal-linkmessage-square25fedilinkarrow-up11arrow-down10
arrow-up11arrow-down1external-linkCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnlemmy.mlUltraGiGaGigantic@lemmy.ml to shitposting@lemmy.mlEnglish · edit-22 months agomessage-square25fedilink
minus-squareRade0nfighter@lemmy.worldlinkfedilinkarrow-up0·edit-22 months agoThis is definitely a concept for emails/tickets so i assume it is for calls. It’s called “sentiment” analysis. Priority can also be given in some systems by customer value.
This is definitely a concept for emails/tickets so i assume it is for calls.
It’s called “sentiment” analysis.
Priority can also be given in some systems by customer value.