My girlfriend and I are trying to sort of… co-op a game, and when we activate the 2nd controller, it takes over ALL functions of the console and deactivates the 1st controller completely. If I understand, both controllers are supposed to work simultaneously.

Tried googling it- and I cannot find troubleshooting that applies here, just SEO bullshit that points to controller repair.

If it helps, the settings show both controllers connected, and we’re doing it per instructions. It’s just not working. Not even in the menus- so it’s not the game.