- cross-posted to:
- [email protected]
- cross-posted to:
- [email protected]
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bold strategy, let’s see if your shit platform can continue to compete when its barely working now.
Compete? They don’t need to compete. Their vendor lock in strategy is unbeatable. I have no idea how they continue to scam companies onto their platform, but I don’t know anyone that’s happy with it after a few years (except that one ass hat at every company that somehow keeps moving more business processes to it), and yet I’ve never seen any company successfully get off it.
Maybe they hired the political strategists that keep making most Americans vote against their self interests as their sales team
Yeah, who is there to compete with? (The somehow-way-worse) NetSuite?
Hubspot, klaviyo, Zen desk to name a few
Not to mention that Tableau is an awful product that will only continue to get worse.
And the costs for their shit products are astronomical.
They don’t want to ruin their reputation by having functional software.
Salesforce
I wish you the worst of luck, you are an awful company that makes finnicky garbage software. In my many years as an IT professional, I have never, at any point, heard anyone say anything positive about Salesforce, ever.
^expensive ^finicky ^garbage
Enterprise software is weeeeeeird. Salesforce, JIRA, Workday… these are terrible products by user standards. But they get purchased on other strengths, obviously. Compatibility with other shit software being high in the list. Configurability. Access control. Permissions roles. Some shit. I dunno. All I know is that every time we have to do something in Workday our HR department literally sends out a PowerPoint of step-by-step instructions on how to do it.
It’s all varying degrees of shitty, but Salesforce is a shit company. Not as bad as Oracle, but not good.
What are the best alternatives for large enterprise?
Pretty much just MS Dynamics. Or you build your own, that’s common too.
There are others, Zendesk has a CRM, some use ServiceNow or Hubspot but those don’t fit the same use case.
I swear dynamics is the shame shit
ServiceNow is absolute trash, search doesn’t even work
100% agree, it’s hot garbage. I have no idea how it’s lasted
I told my boss if they seriously consider SN for CRM or ticketing, I’m looking for work elsewhere. I won’t subject myself to that again
For which aspect? Sales force does so much that there isn’t a one product alternative. It is, however, cheaper for an enterprise to hire a team of web developers and build a custom in-house solution.
Our organization notified all they’re shifting to SAP HANA from salesforce. I have no clue what any of that means.
Oh you’re fucked.
It’s actually impressive. SAP has such an extensive suite of software they are capable of making any enterprise problem worse, more expensive, and less easy to integrate with any software not built by SAP.
CRM and Marketing
Marketing is a very broad term, what does that mean to you?
Constant contact and twilio might meet your needs depending on what they really are.
Fresh or in house, depending on what you need. Edit: Maybe Zendesk too
What’s Fresh? Freshworks? Never heard of them.
But he went on to say: “We’re not adding any more software engineers next year because we have increased the productivity this year with Agentforce and with other AI technology that we’re using for engineering teams by more than 30% – to the point where our engineering velocity is incredible. I can’t believe what we’re achieving in engineering.”
This announcement is just advertising for agentforce (their AI) they’re likely not being serious about it.
Wut?
123 active Software Engineering jobs listed.
Oh they’ll still fill positions it just means they’re going to contract.
Pretty sure that’s not what he meant in the podcast.
I’m a Salesforce admin. On a personal level I like it because it’s kind of a mess and I can spend time on random crap. That’s not to say that I think it’s GOOD.
Last week I had some issue and decided to give Agentforce a chance before opening a case. It rephrased a standard help page I had already read. I rephrased my question with more detail. It rephrased the same help page again. I opened a case.
Turns out what I was seeing was a known issue. Support gave me a link to the page and a fix was already pending. So the bot that they are using for case deflection doesn’t appear to search known issues at all. If you’re trying to get everyone to buy into a product, your implementation of it should be strikingly good at what it’s supposed to do.
Maybe some dude in his mothers basement will use A.I to develop a good replacement for salesforce.
Is it because they would be bankrupt by the end of the year?
Awesome. Salesforce has always been shitty. I wonder how much this will accelerate their decline.
“Thousands of software engineers spared a living death. Film at 11.”
lol, one of our suppliers just changed to them 1.5 years ago.
Someone managed to fuck the portal software up so much that all the ö you type in a support case get replaced by o, both in the webview and the emails. The ä and ü work fine. It’s extra fucked.
And our support team sits in Germany, we write in German sometimes. When we use English it is only for the benefit of their Tier 3 guys.
Plus the implementation of two factor sign in is now delayed by half a year already. It seems to me more developers could be helpful
Thank you! Subscribed and will start passing posts over there.
Unless his close family member needs a job.
It’s a bold strategy Cotton.
Good. They should stop frantically adding new features and tidy up some of the crap we have to use day to day.
